PO Box 10, Oxford, OX1 1EN
Tel 01865 249811
Oxford City Council has implemented a Taxi Marshal Scheme at various Taxi ranks in the City Centre. Marshals have proven to be highly effective in towns and cities in reducing illegal ‘pick ups’, controlling taxi queues, improving the safety of vulnerable persons and dealing with confrontational situations.
Confrontation can occur when Private Hire Drivers operate illegally by touting for business more commonly known as 'plying for hire', stop to pick up fares in 'no stopping areas' causing obstruction or operate without a valid licence. It is the responsibility of the Taxi Marshals to prevent such activity and report offenders so that legal action may be brought against those persons.
Confrontation may also occur when individuals or groups of people behave in an unsociable manner in taxi queues. This type of behaviour has to be defused quickly in order to prevent violence and public disorder. Such disorder in a taxi queue can result in anything from physical assault to a road traffic accident if not controlled.
The Taxi Marshals work closely with the Licensing Authority, Thames Valley Police and the City of Oxford Licensed Taxicab Association (COLTA), in order to ensure the efficient running of the operation. They are able to communicate any problems that they witness via the Radio-Link scheme to the CCTV Control Room, as Taxi Marshals are the ‘eyes and ears’ of the Licensing Authority and the Police and can play a vital role in the reduction of crime.
Professional Taxi Marshals are a valuable asset to any town centre operation.
Duties of a Taxi Marshal:
(i) Refuse fares where they have a reasonable excuse.
(ii) Set the price of a fare prior to departing if the journey takes them beyond the City boundary.
(i) Not be excessively drunk
(ii) Not be violent
(iii) Not be abusive
(iv) Not eat
(v) Not drink
(vi) Not smoke
(vii) Know their destination and relay such information to the driver
(viii) Have the required finances to pay for the journey.
Page last reviewed 30 November 2011