Taxis - How to Make a Complaint

Oxford City Council takes all complaints made about the level of service provided by drivers, condition of licensed vehicles, and the customer service provided by Operators very seriously.

Should the service that you have received not meet with your expectations, it is advisable to take the following steps:

1. Make a note of either the driver's badge number or make a note of the vehicle licence plate number, or vehicle registration number

2. Note the time and date

3. Note the location of the incident

4. Remember as much detail as you can about the vehicle type, colour and any distinguishing features

5. Contact the Licensing Team at Oxford City Council, St Aldate's Chambers, 109 St Aldate's, Oxford, OX1 1DS. Tel: 01865 252115; Fax: 01865 252115; Email: licensing@oxford.gov.uk

In order to ensure that a complaint can be fully investigated and the appropriate enforcement action taken, we would request that all complaints be submitted officially in writing, either post or e-mail.

Officers are able to offer advice to both the public and the licensees in order to rectify issues that arise. However there are further powers available to the Licensing Officers and such as prosecution, suspension of licences, revocation of licences, warnings, etc.

When determining the level of action appropriate, the Licensing Officers will have regard to the our Policy relating to Offences, Cautions and Convictions, and the Guidelines relating to the Relevance of Offences, Cautions and Convictions.

The over-riding consideration for the Licensing Officer is to protect the public.

Page last reviewed 10 July 2012