We are making every effort to ensure that the Equality Act 2010 is enforced, and people with disabilities have good accessibility around Oxford.
What do I have to do to conform to the Equality Act 2010?
As a service provider you may have to:
- change a practice, policy or procedure which makes it impossible or unreasonably difficult for disabled people to make use of services
- provide a reasonable alternative of making services available to disabled people where a physical feature makes it impossible, or unreasonably difficult for disabled people to make use of them
- provide an auxiliary aid or service if it would enable (or make it easier for) disabled people to make use of services
Auxiliary aids and services
Examples of auxiliary aids or services:
- the provision of information on audio tape
- the provision of a sign language interpreter
- specially designed shopping baskets and trolleys in supermarkets
- personal assistance in shops or petrol stations
- portable ramps
- plain language guides with text and pictures for visitors to museums who have learning disabilities
- a textphone where there is a telephone booking service
- teletext subtitles for television programmes
Hearing Disabilities
For people with hearing disabilities, the range of auxiliary aids or service which it might be reasonable to provide to ensure that services are accessible might include one or more of the following:
- written information (such as a leaflet or guide)
- a facility for taking and exchanging written notes
- a verbatim speech-to-text transcription service
- non-permanent induction loop systems
- subtitles
- videos with sign language interpretation
- information displayed on a computer screen
- accessible Websites
- textphones, telephone amplifiers and inductive couplers
- teletext displays
- audio-visual telephones
- audio-visual fire alarms (not involving physical alterations to premises)
- qualified sign language interpreters or lipspeakers.
- use of a quiet room for meetings
- home visits
Learning Disabilities
Visit our
Learning Disabilities page for more information.
Limited Mobility
For people with limited mobility, the range of auxiliary aids or services which it might be reasonable to provide to ensure that services are accessible might include one or more of the following:
- provide a portable ramp
- have an area of reception counter at a lower level
- provide a lap tray or clipboard.
- provide a customer assistance service if goods or information is located on a high shelf.
- allow use of a staff entrance if this is the only accessible entrance available.
- move fixtures and fittings to allow clear access routes.
- provide spaces for wheelchair users alongside other chairs in the waiting area.
- provide suitable seating with armrests where appropriate.
- position available equipment at a level suitable to be used by someone standing or sitting (i.e. door bell, public telephone, etc.)
Visual Impairments
For people with visual impairments, the range of auxiliary aids or services which it might be reasonable to provide to ensure that services are accessible might include one or more of the following:
- readers
- documents in large or clear print, Moon or Braille
- information on computer diskette
- information on audiotape
- telephone services to supplement other information
- spoken announcements or verbal communication
- accessible websites
- assistance with guiding
- audio description services
- large print or tactile maps/plans and three-dimensional models
- touch facilities
- help to fill in forms
- improve task lighting
- home visits
Where can I find out more about the Equality Act 2005?
To find out more about the Equality Act 2005, visit the Equality and Human Rights Commission website.
Page last reviewed 6 February 2013
