PO Box 10, Oxford, OX1 1EN
Tel 01865 249811
Everyone has a right to be protected from abuse. For those receiving support from our housing services, we will take all reasonable actions to protect clients from abuse, exploitation and/or mistreatment.
What is Abuse?
Abuse includes all forms of harm and mistreatment and may consist of a single act or repeated acts. It may include some of the following:
The most likely abusers are family members, but could also be friends or a voluntary or paid carer who is supposed to be visiting and helping you or other service users or neighbours.
We do understand how difficult it might be for someone to speak about being abused or coming forward to report someone who might be being abused.
Oxford City Council will try and keep your details confidential if you ask them to do so. However, this is not always possible. They may have to pass on your details to other organisations, such as the police, or it may become obvious to others who you are.
Please do not hesitate to speak to someone you can trust, this could include any of the following:
What happens then will depend on the situation.
Listen to what you tell us; if you are in immediate danger or in need of medical attention we will contact the emergency services: 999
We will record and report any allegation of abuse to the appropriate authorities, care provider or organisation.
If the abused is unable to make decisions for themselves or other people may be at risk of abuse we will contact:
We understand that some people would prefer to talk to someone who has no connection with Oxford City Council. If you, or someone you know, would like help but do not want to speak to anyone at Oxford City Council, there are other options:
|Social Services Emergency Duty Team is available out of office hours i.e. evenings and weekends||0800 833 408|
|Social Services Access Information and Services Team||0845 0507666|
|Elder Abuse National Help Line||0808 808 8141|
|National Domestic Violence Helpline||0808 2000 247|
If you would like more local assistance you could contact any of the following:
|A responsible medical officer i.e. your doctor or consultant|
|Age Concern||01235 849400|
|Oxfordshire Domestic Abuse Helpline||0800 731 0055|
|Oxfordshire Mental Health Information||01865 247788|
|Oxfordshire Sexual Abuse and Rape Crisis Centre||0800 7836294|
|Police: Domestic Violence Unit||101. In an emergency dial 999|
|Victim Support Line||0845 38 99 528|
|Forced Marriage Unit||020 7008 0151|
|National Stalking Helpline||0808 802 0300|
Page last updated 9 April 2013
Direct Services - Housing
0800 22 76 76
Housing Needs Team
St Aldate's Chambers
109 St Aldate's