Before you report a missed bin collection
These conditions should be met before reporting a missed bin:
- there have been no collection date changes due to national holidays
- the bin didn't contain any wrong items
- there was no extra general rubbish put out
- the bin was put out for collection before 7am
- the bin was in the correct location for collection
- you are reporting the missed bin the same day or the following day by 6pm
If all conditions are met, report a missed bin collection as it may have been missed in error.
Report a missed collection online
Common reasons bins aren't collected
Our collection vehicles are fitted with a live reporting system which keeps a record of why a collection has been missed. Any missed bin reports are checked against this system and if an issue is logged our crew will not return. The most common issues in the reporting system are:
- wrong items in a bin
- extra rubbish left out
- bin was not put out properly (not on time or wrong location)
How you can avoid a missed collection
These pages will help you to put your bins out properly:
- What goes in each bin - see detailed lists showing what does and does not go into each colour bin and sack
- Recycling and rubbish collection policies - how we deal with missed collections, incorrect items in bins, bins not put out properly and cut-off times for alternative collections.
- Putting your bins out for collection - when and where to put your bin on collection day
- What to do with extra waste - what to do with your extra rubbish and recycling
Waste Wizard
Enter your postcode and the name of the item you want to recycle or dispose of and the Waste Wizard will show you lists of locations near you.
Go to the Waste Wizard at www.oxfordshire.gov.ukContact the Recycling and Waste Team
Address: Cowley Marsh DepotMarsh Road
Oxford
OX4 2HH
