This page explains why bins or bulky waste may not have been collected and how to report a collection we missed in error.
It's important to use the correct form for the missed collection so your report can be dealt with quickly.
Reasons bins are not collected
Main reasons bins and sacks aren't collected (and we won't return for them) are:
- bin not presented on time or it's in the wrong location or street (see How to put your bins out for collection)
- wrong items in bin (see What goes in each bin)
- extra rubbish left out (see What to do with extra waste)
For more information see our Recycling and waste collection policies.
The main reasons bulky waste item collections fail are:
- items not visible and accessible (see Bulky waste collection service for how to prepare for collection day)
- extra or different items left out (to what you told us about when you booked)
For more information see our Terms and conditions of the Bulky Waste Collection Service.
How to report a missed bin/sack collection
Bin collections take place from 7am to 4.30pm Tuesday to Friday - Check your bin collection dates
Use this form if it was our error that your bin/sack collection was missed.
Submit the report from 4.30pm on collection day and no later than 6pm the next working day (if your collection is Friday you can also report over the weekend).
Report a missed bin collection
How to report a missed bulky waste collection
Bulky waste collections take place from 7am to 4.30pm Tuesday to Friday - you're told the actual collection day when you book.
Use this form if you booked a bulky item removal and it was our error that it was missed.
Submit the report after 4.30pm on collection day and no later than 6pm the next working day (if your collection is Friday you can also report on the Saturday).
