Contact us

New to Oxford?

Useful information for people moving to Oxford, from arranging Council Tax to applying for a school place.

Welcome to Oxford
Pay it online Pay for a service, rent, fine or penalty notice
Report it online Report an issue or tell us about a change
Apply for it online Apply for a Council service, licence, benefit or discount
Use live webchat
Make a comment, compliment or complaint online
Contact a Councillor
Press enquiries
Visit us in person
Write to us
Out-of-hours emergency contacts
Translation and interpreting
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When you use the website to self-serve, rather than using the telephone, everyone benefits.

  • Faster processing - applications, reports and changes made online go directly to the right team and can be dealt with more quickly
  • Frees up customer service teams - our customer service teams can better support people who can't use online services
  • Shorter call waiting times - fewer people calling means those who can't use the online services or need urgent help can get through faster
  • Better live webchat support - live webchat can stay open longer when call lines are less busy, helping you get support faster than on the phone
  • Saves money for essential services - self-service is more efficient and costs less, so the council can spend more on essential services

Other ways to get in touch

If you are unable to use the website, call our customer contact centre.

  • Telephone: 01865 249 811
  • Opening hours: 8am to 5pm, Monday to Friday (closed on bank holidays)

Calling when it is less busy helps avoid long wait times. Monday is usually the busiest day on the phones. See Average call volumes to check which days are usually quieter.

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