We value all feedback as it helps us to improve the services we provide to you. We track all feedback across the organisation. Types of feedback are:
- compliments - these tell us you're happy with our service, a team or member of staff
- comments - these tell us how we can do better and help to improve and focus on your needs
- complaints - these let us know if something has gone wrong so we can fix it quickly, fairly and thoroughly
Our online form is the best way to make a comment, compliment or complaint about any council service. It's available 24 hours a day and helps us to direct everything you've told us to the right team quickly.
Do not use this form for:
- Emergencies - if you have an emergency, please speak to customer services
- Complaints about congestion charges and traffic filters - see Complaints and comments about Oxfordshire County Council
- Complaints about councillors - see How to complain about a councillor
Give feedback on council services
You can also share feedback by telephone or in person with customer services.
We aim to respond to feedback within 5 working days.
Policy and procedure
For more information see:
