Introduction
Accessibility Statement for Oxford City Council Tenant Portal.
At Oxford City Council, we are dedicated to ensuring that our customer portal is accessible to everyone, including individuals with disabilities. Our goal is to provide a seamless and inclusive digital experience for all users. We strive to adhere to the highest accessibility standards and continuously work to improve the accessibility of our website. This statement outlines our commitment, the steps we have taken, and our ongoing efforts to enhance accessibility in line with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. We are also working towards achieving WCAG 2.2 compliance by the end of October 2024.
This statement applies to content published on the Oxford City Council Tenant Portal (add domain when live).
Using this website
We want as many people as possible to be able to use this website. You should be able to:
- zoom in up to 300% without problems
- navigate the website using just a keyboard
- navigate the website using speech recognition software
- nse most of the website with a screen reader
How accessible this website is
We know some parts of this website aren’t fully accessible, including:
Skip to Content Buttons: We do not have skip to content buttons for screen readers, making navigation more difficult for users who rely on them.
Form Labels: Some form controls lack explicit text labels, which means users with screen readers cannot easily understand the layout of forms.
We are actively working to resolve these issues and will update this statement when the issues are fixed or when we expect them to be fixed.
What to do if you can't access parts of this website
If you need information on this website in a different format, please email the Digital Development Team at digitaldevelopmentteam@oxford.gov.uk.
We'll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website.
If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please email the Digital Development Team at digitaldevelopmentteam@oxford.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Oxford City Council is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with WCAG 2.1 AA standard due to the non-compliances listed above.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Skip to Content Buttons: We do not have skip to content buttons for screen readers, making navigation more difficult for users who rely on them - WCAG 2.0 A 2.4.1
Form Labels: Some form controls lack explicit text labels, which means users with screen readers cannot easily understand the layout of forms - WCAG 2.0 A 1.3.1
What we're doing to improve accessibility
We are working to fix the accessibility issues listed above. Our planned actions include:
- Skip to Content Buttons: Implementing skip to content buttons by October 2024
- Form Labels: Defining explicit text labels for all form controls by October 2024
Additionally, we are preparing for the upcoming changes to the WCAG in October 2024 guidelines, ensuring our website meets the new standards. We have put monitoring in place to review the accessibility of the site on an ongoing basis and are training our web editors on accessibility requirements.
Preparation of this accessibility statement
This statement was prepared on 15 August 2024. It was last reviewed on 15 August 2024. This website is tested regularly for accessibility issues.
This website was last manually tested in July 2024. The test was carried out by Oxford City Council with the assistance of Silktide software.
Feedback and contact information
If you had trouble with any part of our website, please get in touch. We'd like to hear from you in any of the following ways:
- use our Comments, Compliments or Complaints form
- email the Digital Development Team at digitaldevelopmentteam@oxford.gov.uk
