Prepare for your appointment
Help us to help you by preparing for your appointment
- we may ask for documents so we can assess your situation more effectively.
- for phone appointments (you'll receive a call at the time booked) please ensure your phone is charged and you are in a private area to discuss your housing needs
Documents we may ask for
Proof of your identity
You'll need to bring proof of identity, this can be:
- long birth certificate
- passport
- a document confirming your National Insurance number
- photo driving licence
- Biometric residence card
- Proof of settled status
Income you receive
We'll need to see details of any income you receive:
- bring any recent statements of all bank and building society accounts (including current and any savings accounts) held by you and, if relevant, your household
- if you are employed, bring payslips for the last five weeks or two months, depending on whether you are paid weekly or monthly
- bring proof of all benefits you get
If you have a child or are expecting a child
If you've got a child or are expecting a child please bring:
- a full birth certificate for any child who is to be included in your application for housing
- any divorce or separation papers that show arrangements concerning children
- a maternity certificate or hospital notes confirming your pregnancy, which should clearly show your estimated due date
- proof of Child Benefit
If you are renting a home
We'll need to see documents that tell us about your tenancy, this will include:
- the tenancy agreement that you were given at the start of your tenancy
- any other contract that you were given later
- if you do not have a written tenancy agreement, a rent book or letter from your landlord confirming the tenancy
- the notice issued by your landlord to vacate the property
If you're selling your home
If you're selling or have sold your home we'll need to see confirmation from your solicitor, this should detail:
- the value of the property
- the amount of mortgage still outstanding
- the amount of capital you are likely to receive when the property is sold
If your home is being repossessed
If there is legal action being taken to repossess your home, we'll need to see:
- the court summons for possession with details of the application for possession
- any court order for possession
- any bailiff's warrant for possession
