ODS work on behalf of Oxford City Council to carry out council housing repair work. To report a repair, please contact us.
Working in partnership with Oxford City Council's Tenant Involvement Team and Tenant Ambassadors, we've created a Repair and Service Maintenance Handbook, which provides information on tenant property maintenance. Watch our Tenant Repair and Service Maintenance Handbook video.
Download the Repair and Service Maintenance Handbook
How to videos
We have created some repair videos to show tenants how to complete simple repair jobs at home. This will help to save time for tenants waiting in for a callout. Check out our repair videos in the links below.
- Tenant Repair Maintenance guidance video - Brenda, tenant ambassador, introduces us to the tenant repair videos, and how these can be useful
- How to turn off and isolate water from one appliance video - Brian tell us how to isolate and switch off a valve for a single appliance
- How to turn off and isolate water at home video - Brian tell us how to isolate and turn off water from home appliances
- How to find and reset your meter video - Brian tells us where to find a meter at home, and how to reset this
- How to find an electrical power fault video - Brian tell us how to find and isolate an electrical fault
- How to unblock a sink video - Brian tell us how to remove a blockage from a sink
- How to locate and read a gas meter video - Brian tells us how to locate a gas meter and how to read them if any error messages are showing up
- How to check a gas boiler for a fault video - Brian tell us how to check and reset a gas boiler if any faults are showing
- How to check and set a thermostat and timer video - Brian tell us how to check and set a thermostat and timer to ensure heat and hot water are being given to the boiler
- Annual boiler service video - Brian tells us why it is important to have our boiler serviced annually
- How to check a smoke alarm video - Andrew tells us how to check a smoke alarm and how to replace the batteries
- How to unblock frozen condensate pipe video
