If you're a permanent Council house tenant and finding it tough to manage your tenancy, our Tenancy Sustainment Team is here to assist you.
How to request our help
To connect with our team:
- fill in our referral forms
- we'll acknowledge your request within 3 working days
- a Tenancy Sustainment Officer will contact you within 5 working days to arrange a meeting
If you would like support for yourself, a friend or a relative, please use this form:
Request help for you or someone you know
If you work for an organisation and would like to refer a tenant, please use this form:
How we can help
Oxford City Council provides the following support:
- support during crises affecting your housing stability
- guidance on accessing specialist services, including substance misuse and mental health services
- assistance in adhering to tenancy agreements and eviction prevention
- support for first-time tenants
- help with debt, benefits and understanding welfare changes
- improving and maintaining your property's condition
- assistance with relocating, including downsizing and sheltered accommodation applications
However, please note our limitations:
- we don’t provide personal care, shopping, cooking or cleaning services
- we don’t offer befriending or counselling services
- legal advice or assistance is not within our scope
For more information, download our Help With Your Tenancy Leaflet.
Tenancy Sustainment Officer contacts directory
To find the Tenancy Sustainment Officer for where you live, please visit our Tenancy Sustainment Officer contact directory.
The contacts in this directory should be used for general queries only. All referrals should be made using the referral forms on this page.
Our Service Standards
Our customer service standards set out what you can expect from us when you ask us for help.
