Repairs you are responsible for
If you're a leaseholder, you are responsible for certain repairs within your home, including:
- electrical issues like faulty sockets
- plumbing problems such as a leaking tap or a non-flushing toilet
- gas-related issues
You're also responsible for the glazing in your windows.
When hiring tradesmen for home repairs, make sure they have adequate public liability insurance and the required qualifications, especially for gas and electrical work.
Repairs Oxford City Council is responsible for
Oxford City Council handles repairs involving:
- the building's structure and exterior
- shared areas, such as bin stores and walkways
- shared services, such as lighting and door entry systems
Specifically, we take care of:
- window frames, catches, and locks (note: glazing is your responsibility)
- main stop taps within your property
- the front entrance door of your flat
For residents at Singletree, we also maintain boilers, hot water, and heating systems.
To report repairs in communal areas, call us on 01865 249811. Remember to get a repair reference number when you call. You will also be informed of the priority given to the repair.
