There will be changes to the opening hours at the City Council’s Customer Service Centre and Telephone Contact Centre, Town Hall, and Museum over the Christmas and New Year period.
Opening hours
Town Hall
- 22 December 2023 -normal opening hours
- 23 December 2023 - 9am to 5pm
- 24 to 26 December 2023 - closed
- 27 to 29 December 2023 - 10am to 5pm
- 30 December 2023 to 1 January 2024 - closed
- 2 January 2024 - normal opening hours
Museum of Oxford
- 22 December 2023 - normal opening hours
- 23 December 2023 - 10am to 5pm
- 24 to 26 December 2023 - closed
- 27 to 29 December 2023 - 10am to 5pm
- 30 December 2023 to 1 January 2024 - closed
- 2 January 2024 - normal opening hours
Face-to-face housing service
- 22 December 2023 - normal opening hours
- 23 December 2023 to 1 January 2024 - closed
- 2 January 2024 - normal opening hours
Face-to-face customer services
- 22 December 2023 - normal opening hours
- 23 to 26 December 2023 - closed
- 27 December 2023 - 10am to 3pm
- 29 December 2023 - 10am to 1pm
- 30 December 2023 to 1 January 2024 - closed
- 2 January 2024 - normal opening hours
Telephone
- 22 December 2023 -normal opening hours
- 23 to 26 December 2023 - closed
- 27 to 29 December 2023 - 8am to 5pm
- 30 December 2023 to 1 January 2024 - Closed
- 2 January 2024 - normal opening hours
Throughout the period many council services will be available online. Visit the Do it online page for details.
Oxford's parks and cemeteries will be open as normal during the Christmas period.
Out-of-hours emergencies
We provide emergency cover out-of-hours. To be connected to Oxford City Council emergency services during the holiday period phone 01865 249811.
For emergency caretaking services for Plowman Tower, Foresters Tower, Evenlode Tower, Windrush Tower, Pound House and Riverside Court and Council owned Housing for Older People phone 07932 762712.
For homelessness emergency enquiries phone 0800 833408.
If you smell gas call National Grid on a phone outside your home on 0800 111 999.
Recycling and waste changes over Christmas and New Year
Waste and recycling collection day changes
There are collection day changes over the festive period.
From Tuesday 26 December, collections will be one day later than usual. Collections will resume as normal from Tuesday 2 January.
Garden and bulky waste
Garden and bulky waste collections will be suspended from Monday 25 December and will resume on Tuesday 9 January.
Christmas tree recycling
We will collect real, bare Christmas trees (free from decorations, lights and pots) on your green/brown bin day between Tuesday 9 January and Friday 16 February. If you live in a flat, or want to recycle your real tree sooner, you can take it to one of our collection points located across the city. These will be open after Christmas.
The trees will be shredded and turned into compost for local farmland. You do not need to have a garden waste subscription to recycle your Christmas tree. Check our website for a full list of locations.
Extra recycling
If you have extra recycling over the festive period, such as wrapping paper and Christmas cards (non-glittery), please place this next to your blue bin in a clear plastic bag on your collection day.
Food recycling
Christmas is a great time to start recycling food waste (e.g. vegetable peelings and bones). You can line your food caddy with compostable bags, plastic bags (excluding black plastic bags), newspaper, or you can place food in your caddy loose. In partnership with Oxford County Council you can get free food caddy liners at various locations across Oxfordshire. Find out more on the County's Food and Garden Waste page.
Small electrical items and batteries
If you have unwanted but working electricals try selling or give them away on a second hand site or to a charity shop. If they are broken, try fixing them at a Repair Café or recycling them on your collection day.
Place your small electricals and batteries in a separate clear bag on top of your recycling, rubbish or garden waste bin.
If you live in a flat with shared bins, please recycle electrical items and batteries using collection banks and drop off points located across the city. For more information visit the Recycling page.
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