There will be changes to the opening hours at the City Council’s Customer Service Centre and Telephone Contact Centre, Town Hall, and Museum, over the Christmas and New Year period.
Town Hall offices
- 23 December: normal opening hours
- 24 December: 7.30am to 4pm
- 25 December: Christmas Day - closed
- 26 December: Boxing Day - closed
- 27 December: 7.30am to 5pm
- 28 December: closed
- 29 December: closed
- 30 December: 7.30am to 5pm
- 31 December: 7.30am to 4pm
- 1 January: New Year's Day - closed
- 2 January: normal opening hours
Museum of Oxford
- 23 December: normal opening hours
- 24 December: 10am to 3pm
- 25 December: Christmas Day - closed
- 26 December: Boxing Day - closed
- 27 December: 10am to 5pm
- 28 December: closed
- 29 December: closed
- 30 December: 10am to 5pm
- 31 December: 10am to 3pm
- 1 January: New Year's Day - closed
- 2 January: normal opening hours
Customer services (face-to-face)
- 23 December: normal opening hours
- 24 December: closed
- 25 December: Christmas Day - closed
- 26 December: Boxing Day - closed
- 27 December: closed
- 28 December: closed
- 29 December: closed
- 30 December: 10am to 3pm
- 31 December: closed
- 1 January: New Year's Day - closed
- 2 January: closed
- 3 January: normal opening hours
Telephone customer services
- 23 December: normal opening hours
- 24 December: 8am to 5pm
- 25 December: Christmas Day - closed
- 26 December: Boxing Day - closed
- 27 December: 8am to 5pm
- 28 December: closed
- 29 December: closed
- 30 December: 8am to 5pm
- 31 December: 8am to 5pm
- 1 January: New Year's Day - closed
- 2 January: normal opening hours
Face-to-face housing service
The face-to-face housing service operates at the Oxford Westgate Library on Tuesdays and Thursdays. The service will operate on 19 December and will then close, reopening on 2 January.
Throughout the period many council services will be available online. Visit the Do it online page for details.
Parks
Oxford's parks will be open as normal during the Christmas period.
Out-of-hours emergencies
We provide emergency cover out-of-hours. To be connected to Oxford City Council emergency services during the holiday period phone 01865 249811.
For emergency caretaking services for Plowman Tower, Foresters Tower, Evenlode Tower, Windrush Tower, Pound House and Riverside Court and Council owned Housing for Older People phone 07932 762712.
For homelessness emergency enquiries phone 0800 833408.
If you smell gas call National Grid on a phone outside your home on 0800 111 999.
The Covered Market
- 24 December: Christmas Eve - 10am to 4pm
- 25 December: Christmas Day - closed
- 26 December: Boxing Day - closed
- 31 December: New Year’s Eve – 10am to 4pm
- 1 January: New Year’s Day - closed
Gloucester Green market
- 25 - 28 December: closed
- 1-2 January: closed
- Friday 3 January: reopens as normal
Recycling and waste changes over Christmas and New Year
Changes to collection days over Christmas:
- Wednesday 25 December: moved to Friday 27 December
- Thursday 26 December: moved to Saturday 28 December
- Friday 27 December: moved to Monday 30 December
- Wednesday 1 January: moved to Thursday 2 January
- Thursday 2 January: moved to Friday 3 January
- Friday 3 January: moved to Saturday 4 January
Suspension of garden and bulky waste collections and bin deliveries
Garden and bulky waste collections, and bin deliveries, will be suspended from the week commencing 23 December and will resume from the week commencing 6 January.
Extra recycling collections
Extra recycling, such as wrapping paper and cards (excluding foil), can be placed next to your blue recycling bin in a clear bag.
Small electrical items collection
Small electrical items, such as broken fairy lights, will be collected when placed in a clear bag on top of your food bin.
Christmas food waste collection
All leftover Christmas food, including used cooking oil (placed in a sealed plastic bottle inside your food caddy) will be collected in your food caddy.
Christmas tree collections
Real Christmas trees (free from decorations, lights and pots) can be left at designated drop-off points after Christmas, or will be collected kerbside from 7 January.
For more details visit the Recycling at Christmas webpage.
Household waste recycling centre hours
These are operated by Oxfordshire County Council. Operating hours will vary. Please check the Oxfordshire County Council website for up-to-date information.
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