Council launches online tenancy portal for council tenants

The Tenant Portal means tenants can log on to access information about their tenancy – including their rent account balance and payments – log repairs requests and arrange appointments when it suits them. 

The portal currently allows tenants to request the 25 most common repairs and there are plans to roll out the online service to other types of repair. 

Tenants can also contact the Council about a range of other landlord-related activities through the portal. 

The Council hopes tenants will register for the portal as their channel of choice as it puts them in control of managing their home at their convenience.  

Following a soft launch with selective addresses, the Council is now encouraging all its tenants to sign up for a portal account and begin managing their tenancy online.   

Free prize draw 

As an incentive, tenants registering an account by 31 January 2025 will be entered into a free prize draw. The winner will receive a £500 voucher of their choice, with two runners-up winning a £250 voucher and five third-place vouchers of £100 each. 

How to sign up 

Tenants can register for the portal at myhome.oxford.gov.uk or access it through the Council website. They will need the email address they have registered with the Council, the tenancy reference number shown on their rent statements and their date of birth. 

Anyone experiencing problems with online registration – for example, they have not registered an email address or it is not recognised – should call the Council on 01865 2489811. 

Comment 

“Most people are used to online shopping now and the Tenant Portal is great news for council tenants. It puts them in control of managing their tenancy online when it’s most convenient and 24/7. I’d encourage all tenants to register for a portal account and if you do this by the end of January you’ll be entered into a free prize draw to win a voucher worth up to £500.”

Councillor Linda Smith, Cabinet Member for Housing