This page explains how to order a bin or caddy, how much we charge and what happens next. It also includes reasons why a bin request might be needed and what to do while waiting for bin delivery.
How to order
Only property owners or managers can order bins. If you're a tenant you need to speak with your landlord or managing agent.
To request a blue recycling bin, green rubbish bin or free food caddy:
- if you own and live in the property, call us on 01865 249811
- if you're the landlord, developer or managing agent, send an email to recyclingandwaste@odsgroup.co.uk
- if your bin was damaged by our collection crew, no action needed as they will arrange a free replacement
To request a brown bin, see Garden Waste Collection Scheme
Charges
Our charges for new and replacement bins are:
- blue and green bins - £35 (rising to £36.50 from 1 April 2025).
- food caddies - free
What happens next (assessment and delivery)
All orders are assessed by our recycling team, then:
- if approved, we will deliver the bin(s) within 30 working days of any due payment being received (we cannot provide an exact delivery date)
- if not approved (such as with large/additional bin requests) we will refund any payments received
- if you are replacing an old or damaged bin, we'll take it away at the same time (these are recycled into new plastic products)
While waiting for your bin:
- dispose of your household waste at a Household Waste Recycling Centre
- don't use sacks - we don't collect sacks if the property can use a wheelie bin but hasn't put one out (even if it's because you're waiting for delivery).
Reasons for bin requests
These are common reasons bin requests are made. The order process is the same, whether the request is for new, replacement, additional, larger or smaller bins.
New property or moving house
You cannot take blue or green bins with you when you move. If there's no bin at a new property/address that can use wheelie bins, they must be requested and paid for.
We don't deliver bins to empty properties so you'll need to tell the Council Tax Team you have moved in before the bin request is made.
Old or damaged bins
Unless the bin was damaged by our collection crew, replacements for old and damaged bins must be requested and paid for.
Lost or stolen bins
Replacement of lost and stole bins must be requested and paid for. Help prevent loss and theft of bins by:
- returning bins soon after collection rounds
- marking bins with the address (use permanent marker, paint or stickers but the colour of the bin must still be visible)
Larger or additional bin needed
If you regularly produce more recycling or rubbish than will fit into your normal sized bin you may be eligible for a larger or additional bin.
Larger green bins are only issued in exceptional circumstances and if all recyclable material and food waste is being recycled properly.
Standard size and capacity of bins are:
- blue bin - 240 litre and 1070mm high x 581mm wide x 735mm deep
- green bin - 180 litres and 1070mm high x 482mm wide x 711mm deep
- kitchen food caddies - 5 litres
- lockable, external, food caddies - 23 litres
