This page explains how to request a new blue bin, green bin or food caddy with guidance on when you might need one, how much it costs and what to do while you wait.
(If you want to request a bin or sack for garden waste, see Garden Waste Collection Scheme).
Clear and Lilac sacks
We provide free clear and lilac sacks if your property can't accomodate a wheelie bin.
You don't need to order sacks, we deliver a 6 month supply of sacks around March/April and again around September/October.
If you run out of sacks before the next delivery is due you can get in touch to discuss.
When to request a new bin
You need to request and pay for a new bin if:
- you moved house and there's no bin at the property:
- you can’t take your blue or green bins with you when you move house
- you must tell the Council Tax Team you have moved in before you ask for bins
- your bin has been lost or stolen - to help stop this happening:
- bring it back in as soon as you can after collection
- clearly mark it with your address (with a permanent marker, paint or stickers)
- your bin is damaged or worn:
- unless it was damaged by our collection crew as they will arrange a free replacement
- we'll take it away when we deliver your new bin (we recycle old bins into new plastic products)
If you need a larger or additional bin
If you often have more rubbish or recycling than fits in the standard bin, you might be able to get a larger or additional bin.
We only give larger green bins in exceptional cases and when you’re already recycling all food and other recyclable materials properly.
Bin charges
- blue and green bins are £36.50
- food caddies are free
Bin sizes
- standard blue bin: 240 litres, 1070mm high x 581mm wide x 735mm deep
- standard green bin: 180 litres, 1070mm high x 482mm wide x 711mm deep
- kitchen food caddy: 5 litres
- external lockable food caddy: 23 litres
How to order a bin or food caddy
Only property owners or managers can order bins:
- if you own and live in the property, call us on 01865 249811
- If you're a tenant, speak with your landlord or managing agent and they must send us an email
What happens next
After placing an order your request will be assessed by our recycling team:
- if approved, delivery is within 30 working days of any due payment being received (we cannot provide an exact delivery date)
- if not approved (such as with large/additional bin requests) we will refund any payments received
While waiting for your bin:
- dispose of your household waste at a Household Waste Recycling Centre
- we don't collect sacks if your property can use a wheelie bin but hasn't put one out (even if it's because you're waiting for delivery)
