All requests for new, replacement, larger, smaller or additional bins must be approved by one of our Recycling Officers.
How to order a new bin or free food caddy
The responsibility for ordering bins is with whoever owns or manages the property. If you need a new or replacement bin, here is what you should do:
- if you're living in a property you rent (tenant) - get in touch with your landlord, managing agent or developer (it's their responsibility to request new or replacement bins)
- if you're living in a property you own - call us on 01865 249811 to order your bin
- if you're the landlord, managing agent or property developer - send an email to recyclingandwaste@odsgroup.co.uk
Clear and lilac sacks
We provide clear recycling sacks and lilac rubbish sacks for properties that cannot use bins. For more information see clear and lilac sack collections for properties unable to use bins.
Bin charges
There is a £35 charge for blue and green bins unless it's been damaged by our collection crew. If it has been damaged by the crew, they will raise a bin delivery free of charge.
Food caddies are free of charge.
If you live in a flat with shared bins, please contact your managing agent to request new bins. They will be responsible for the cost.
Non-payments
All new and replacement blue or green bins must be paid for - we will not deliver a bin until payment is received.
We will not collect recycling and rubbish sacks from properties that can accommodate a wheelie bin but have chosen not to pay for one.
If you do not want to pay for a new or replacement bin, you can dispose of your household waste at a Household Waste Recycling Centre
Lost or stolen bins
You will need to pay for a replacement bin if yours is lost or stolen. To help prevent your bin getting lost or stolen:
- use a permanent marker, paint or stickers to clearly mark the bin with your address, house number or property name (the colour of the bin must still be visible and marking the bin must not damage it)
- collect your bin as soon as possible after collection
New property or address
If there's no bin at the property when you move, you'll need to order and pay for one.
Bins cannot be delivered to empty properties so you should only order bins when you have told the Council Tax Team you have moved into the property.
If you need a larger or additional bin for waste or recycling
Orders for larger, smaller or additional bins are subject to assessment and approval from one of our Recycling Officers. If your order is not approved you'll get a refund.
Eligibility for blue recycling bin
If you regularly produce additional recycling, you may be eligible for a larger or additional bin - please make sure you have adequate storage for this.
You shouldn't need to order another blue bin if you don't produce extra recycling often. Instead, see what to do with extra waste.
Eligibility for green rubbish bin
In exceptional circumstances, if you regularly produce more rubbish than can fit into your green rubbish bin, you may be eligible for a larger or additional bin.
Larger green bins will not be issued unless all recyclable material is being recycled, including food waste (if we find food waste in your green bin we won't provide a larger one).
Size of bins and food caddies
All new and replacement bins (including replacement bins that may be damaged during collections) will be the standard size:
- blue recycling bins have a capacity of 240 litres and dimensions are 1070mm high x 585mm wide x 740mm deep
- green rubbish bins have a capacity of 180 litres and dimensions are 1070mm high x 585mm wide x 700mm deep
We provide free food caddies in two sizes:
- 5-litre kitchen food caddies - you can put these out on collection day (these cannot be locked)
- 23-litre food caddies for external storage - put these out on collection day (these can be locked to prevent animals from accessing the food)
Delivery of your bin or food caddy
We will not arrange delivery of your new or replacement green or blue bin until payment has been received.
Food caddies are free so do not require payment before delivery is arranged.
We cannot offer a delivery date but delivery will be completed within 30 working days of any due payment being received.
Removal of old bins
If you have an old bin, we'll take it away when we deliver your new one. Old bins are recycled into new plastic products.
