Step 1 - Notify the council of the accident
The vehicle proprietor must first report that they have been involved in an accident via our online accident reporting form within 72 hours of the accident.
Step 2 - Replacement Vehicle Company to prepare all the necessary documents
Have all the documents listed below ready and take a clear scan or photograph of each document (as instructed) on your device, ready to upload when completing your online application at the bottom of this page:
- Copy/scan of a letter of Authorisation for the driver (and any other drivers) to use the temporary vehicle (company headed paper).
- Copy/scan of The Certificate of Compliance (CoC)
- Copy/scan of Certificate of Motor Insurance (must only name drivers who hold a valid licence issued by Oxford City Council)
- Copy/scan of V5 Log Book (front page and middle pages) / or New Keepers Slip or Purchase Receipt
Step 3 - Replacement Vehicle Company to submit documents to Council
To submit the documents above use the 'submit additional documents' form.
Submit additional documents for a current licence application.
- Click “Start New Form”
- Choose “Vehicle” when asked: Is your application for a drivers licence or a vehicle licence?
- Use the “Application lookup” button and enter your licence reference number. (This can be found in the bottom right corner of your vehicle ‘paper licence’ and will look similar to this: 23/12345/TXPHV)
- Enter your email address in the field provided.
- Upload the required documents by using the “Upload and Attach files” buttons.
- You must include / upload ALL the relevant Certificates, Documents listed above.
- Use the box at the bottom of the page to provide notice of the change of registration. Please type and provide details:
- Replacement vehicle following an accident, Company name, Damaged vehicle plate number (i.e. HCV123/PHV123), Replacement vehicle plate number (i.e. HCV123/PHV123)
Step 4 - Payment and booking a vehicle plate appointment
Once you have successfully submitted your replacement vehicle documents, you will need to make a payment within 14 days.
You will need to call the Applications Team on 01865 252115 to make a payment, over the phone via secure line using your Debit/Credit card.
If you do not make the payment within 14 days your application will be withdrawn.
Once the payment has been completed, an Officer will advise and book a suitable time for you to collect your vehicle plate and return the damaged vehicle plate to be held in our offices. We will also email you with your payment receipt and confirmation of your appointment.
