Freedom of Information Policy

Information Requests process map

Plain text version of Information Requests process map

Step 1

Requests received in FOI inbox or via online requests management system.

Step 2

• Requestor is advised if request is valid
  • Data subject access requests / Police enquiries to be processed by DP team
• Or: IG team logs request and ask for further clarification from requestor
  • Clarification received from requester (go to step 3)
• Or: IG team logs request and sends acknowledgement to requestor

Step 3

• IG team requests information from services with 10 day deadline
  • IG escalates to Head of Service if no response by day 10

Step 4

Services provide information advising if:

• Other services need to contribute
• Any political sensitivities or escalation requirements
• Potential exemptions or third party consultation
• Any clarification needed from requestor

IG team consider and make final decision on exemptions, redactions, third party consultation, public interest tests (obtain further clarification from requester) - go to step 5

Step 5

IG team draft response and seek QA if required

Step 6

IG team send response

Step 7

Either:

• Follow up question(s) received
• Logged as new FOI/FIR request processed as above

Or:

• Internal Review request received
• Logged as new IR request, processed as above notifying relevant ED of request and response